Shipping Information
All orders are sent via Australia Post International & DHL You can generally expect to receive your parcel within 3 to 7 business days from dispatch. The Shipping code excludes import tax and duties that may apply.
DESTINATION
SHIPPING COST
Singapore
$16.95 SGD
USA
$12.95 USD
New Zealand
$30 NZD
Cook Island, New Caledonia
Canada, Macau, Philippines, Vietnam
$30 SGD
Brunei Darussalam, India, UAE, UK, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, Mexico, Puerto Rico, Bermuda, Chile, Colombia, Cayman Islands, Martinique
$35 SGD
Bahrain, Kuwait, Lebanon, Maldives, Qatar, Saudi Arabia, Seychelles, South Korea, Sri Lanka
$50 SGD
Armenia, Romania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Poland, Portugal, South Africa
$55 SGD
Ukraine
$95 SGD
Mainland China
We no longer ship to Mainland China. If you have a delivery address located within Mainland China, you can shop via TMALL.
IMPORT TAX AND DUTIES
The shipping cost covers transport only and does not include import or export duties that may be applied by your destination country’s government for delivery and returns. If these duties are refused, your parcel may be destroyed without a refund. If refused duties result in your parcel being returned to Lorna Jane, all return shipping costs will be borne by you and deducted from your refund. Lorna Jane is not responsible for customs delays, duties, taxes, or return shipping that may apply in the destination country. For orders with a Singapore delivery address over $400.00 SGD, Lorna Jane will cover the import taxes.
Ensure a Safe Delivery
When requesting delivery to a business address, please include the company name. Ensure the delivery address is secure to prevent parcel interception. The risk for purchased goods transfers to you upon delivery to the provided address. Lorna Jane is not responsible for orders lost or missing after the carrier confirms delivery. Any risk associated with leaving goods unattended is borne by you.
DELIVERY TIMES
Lorna Jane uses third-party delivery services such as Australia Post and DHL couriers. Delivery times after dispatch are subject to these third-party services and are outside our control. All delivery timeframes are estimates only, and we will not be liable for any loss, expense, or damage caused by any delivery delays.