At Lorna Jane we love to offer our great products at great prices. The savings on our sale prices is compared against our original full retail price that is applied to our product when it was first introduced. It is our reference price for you to compare price savings. As our sale prices can change from time to time, this means when a sale ends, the price may revert back to another sale price as opposed to the original full price. We always stipulate the savings on all sales from our original full retail price. This means the full retail price might not be the price that was offered before the current sale price. Products may also have been on sale for longer than the period at the previous price.

Crossed out price is the original full price. It may not be the price offered immediately before as previous markdowns may have applied. Markdowns may continue for longer than the previous price.

Currency Used

The nominated currency used for all transactions on www.lornajane.com is United States Dollars (USD$) and is exclusive of sales tax. This is applicable to all orders containing an address in the United States of America.

Sales Tax

We charge sales tax for delivery addresses across the following states: Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Minnesota (MN), Michigan (MI), Nevada (NV), New Jersey (NJ), North Carolina (NC), North Dakota (ND), Nebraska (NE), Ohio (OH), Oklahoma (OK), Pennsylvania (PA), Rhode Island (RI), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Washington (WA), West Virgina (WV), Wyoming (WY) and Wisconsin (WI).

Standard Domestic Delivery

Pay $12.95 or free with a spend of $180.

From dispatch – Estimated Delivery within 4 to 6 business days. Please note that as of 18th January 2024, all orders placed on the US website will now be fulfilled from our AU Warehouse.

International Shipping

We charge a $35 shipping fee for the below countries:

Canada, Mexico and Puerto Rico

Please use a street address in your order as UPS does not deliver to Private Mail Box (PMB), Military Base (MPO) or PO Box addresses.

Please note, this charge is for transport costs only and does not cover import liabilities that may be applied by the government of your destination country. Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Ensure A Safe Delivery

Please do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. Risk in the goods you purchase pass to you on the date and time of delivery of the goods to the delivery address provided in your order. Lorna Jane will not take responsibility if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving goods unattended in these circumstances is borne by you.

Delivery Times

Lorna Jane uses third party delivery services such as UPS or USPS couriers. This means delivery times after dispatch are subject to those third party services which are outside our control. All delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

Order Communication

Once an order has been placed you will receive an order confirmation email. Once your order has been dispatched you will receive an emailed invoice followed by an email containing tracking information. Once an order has been placed you cannot amend or cancel your order. Once an order has been placed you cannot change the payment method used to place that order. Any changes must be completed upon delivery by following our Return Policy.

Full Price & Full Price On Promotion

It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return.

Sale

If you decide to change your mind, we offer an Exchange or Gift Card (no expiry) on all Online purchases of Sale styles, returned to our Online Warehouse within 30 days of receiving.

Final Sale

Item(s) marked with a Final Sale tag are deemed Final Sale. No change of mind Exchanges or Refunds.

How to Return

Click the link above to log your return to purchase your $10 return label through our Returns Portal. Please make sure you enter the order number found on your Order Confirmation email starting with a USA and the email address used to place the order. If you fall outside of our policy, you will not be able to log a return and will need to reach out to Customer Care via Live Chat for support.

Return Time Frame

Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return parcel your request will be processed, and you will be sent an email confirmation. Lorna Jane will not be held liable for lost in transit parcels returned with an alternative courier.

Our Performance Promise

Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. However, if something is not quite right, as our customer you have automatic guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it does not work, or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.

Specifics

Refunds, gift card or exchanges will not be provided for change of mind for any personal care or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal is still intact and at the discretion of the Lorna Jane staff member.

Return of Gift With Purchase

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a change of mind return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

External Stockists

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.

Afterpay

Afterpay is a payment method available at www.lornajane.com . Afterpay set the terms, conditions and spend limit of this payment method should you choose to use it. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729.